Smith and Noble Flat Roman Shades
If you like the simple yet modern look of a roman shade, but want more variety in color, print and texture, Smith+Noble goes beyond the basic white and beige cotton. Smith+Noble lets you customize online the look of your roman shade by selecting the measurements and fabrics (linen, canvas, chenille & velvets, to name a few) in hip, contemporary prints. Free swatches can be ordered to help you match existing décor or create a custom palette. You can also choose your type of closure mechanisms and any accompanying tassels, embellishments and accessories and upgrade your look with motorized, remote control closure. But this “Best Of” has more to offer than style – add blackout lining to completely block out light or interlinings to increase insulative properties which help keep your home more energy efficient. Smith+Noble also has online or telephone specialists who can help you create the best shade for your home, while offering a limited lifetime warranty.
Smith + Noble LLC.
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Posted by amarillo190March 10, 2008 16:14
Horrible service. Complaints against them have been piling up but for some reason I decided to go with them anyway. They sent the wrong size and much of the hardware was missing. After two and a half months of frustrating (ignored) calls I finally was able to get this settled. Never again will I go with Smith and Noble.
Posted by maryw22August 15, 2008 05:48
I had a horrible experience. They send me the wrong color valance and it was too short. However, that does not compare to all the drama I had to go through to get them to take it back. They're like a bunch of Ray Barone's on the phone. Absolutely no solutions but full of kind deceitful words.
Posted by yoyodyneOctober 20, 2008 14:17
Stay away from Smith and Noble. Stay far, far away.
I ordered 6 shades. I paid Smith and Noble to come measure. When the shades arrived, 5 of the 6 were about 1/4 to 1/2 inch too wide for the windows. I asked to return the shades to get my money back. Turns out their "satisfaction guarantee pledge" means that they won't give you your money back, no matter what.
They insist on coming back to re-measure, but a) I can't take time off from work again for this, and b) why would I want to run the risk of further screw ups and hassle?
Their customer service staff come across as Soviet-style bureaucrats. Evidently, Smith and Noble could care less about disappointing their customers and engendering ill will.
I guess my next steps are to file complaints with the BBB and my state's attorney general, as well as dispute the original charge with my credit card company. I'll probably send the shades back to the company's president for good measure.
Keep in mind that Smith and Noble's "partner sites" (i.e. sister companies) include Ballard Designs, Grandin Road, Garnet Hill, TravelSmith, Frontgate, and others. You can rest assured that I won't be giving any of them my business in the future either.
I ordered 6 shades. I paid Smith and Noble to come measure. When the shades arrived, 5 of the 6 were about 1/4 to 1/2 inch too wide for the windows. I asked to return the shades to get my money back. Turns out their "satisfaction guarantee pledge" means that they won't give you your money back, no matter what.
They insist on coming back to re-measure, but a) I can't take time off from work again for this, and b) why would I want to run the risk of further screw ups and hassle?
Their customer service staff come across as Soviet-style bureaucrats. Evidently, Smith and Noble could care less about disappointing their customers and engendering ill will.
I guess my next steps are to file complaints with the BBB and my state's attorney general, as well as dispute the original charge with my credit card company. I'll probably send the shades back to the company's president for good measure.
Keep in mind that Smith and Noble's "partner sites" (i.e. sister companies) include Ballard Designs, Grandin Road, Garnet Hill, TravelSmith, Frontgate, and others. You can rest assured that I won't be giving any of them my business in the future either.
